Privacy Policy

Privacy Policy

Last updated: 12/12/2025

DUYA BILLIARDS PTY LTD
ABN: 64 682 466 833
Address: 45 Chippen Street, Chippendale NSW 2008, Australia

DUYA BILLIARDS PTY LTD (“Duya”, “we”, “us”, or “our”) is committed to protecting your privacy and handling personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect personal information including:

  • Name

  • Phone number

  • Email address

  • Payment and transaction details

  • Booking, membership, or event participation details

  • CCTV footage within the venue

  • Website usage data (IP address, browser type, cookies)

We only collect information that is reasonably necessary to provide our services.

2. How We Collect Information

We collect personal information when you:

  • Visit our website

  • Make a booking or purchase

  • Sign up for a membership or top-up credit

  • Enter competitions or events

  • Contact us in person, online, or by phone

  • Enter our premises (via CCTV)

3. How We Use Your Information

Your information may be used to:

  • Provide and manage bookings, memberships, and services

  • Process payments and transactions

  • Communicate with you about your visit, events, or promotions

  • Improve our venue, services, and customer experience

  • Meet legal, regulatory, or safety requirements

4. Marketing Communications

We may send marketing communications about Duya events, offers, or updates.

You can opt out at any time by:

  • Using the unsubscribe link, or

  • Contacting us directly

5. Disclosure of Information

We do not sell your personal information.

We may disclose your information to:

  • Payment providers

  • Booking or website service providers

  • Legal or regulatory authorities if required by law

All third parties are required to handle your data securely.

6. Storage & Security

We take reasonable steps to protect your personal information from:

  • Misuse

  • Loss

  • Unauthorised access or disclosure

Information is stored securely in digital and physical formats.

7. CCTV & Venue Monitoring

For safety and security:

  • CCTV operates within Duya Billiards

  • Footage may be used for incident investigation or legal purposes

  • CCTV data is stored securely and accessed only when necessary

8. Cookies & Website Data

Our website may use cookies to:

  • Improve functionality

  • Analyse website traffic

  • Enhance user experience

You can disable cookies via your browser settings.

9. Access & Correction

You may request access to or correction of your personal information by contacting us.

We will respond within a reasonable timeframe, subject to legal requirements.

10. Retention of Information

We retain personal information only for as long as necessary to:

  • Provide services

  • Meet legal or business obligations

When no longer required, information is securely destroyed or de-identified.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

12. Changes to This Policy

We may update this Privacy Policy at any time.
The latest version will always be available on our website.

13. Contact Us

For privacy enquiries or complaints, contact:

DUYA BILLIARDS PTY LTD
📍 45 Chippen Street, Chippendale NSW 2008
📧 hello@duya-billiards.com
📞 (02) 9222 9766

If you believe we have breached the Australian Privacy Principles, you may also contact the Office of the Australian Information Commissioner (OAIC).